The main focus of the BSP Financial Group Limited (BSP) in its endeavors to providing financial and banking services to the people, is to ensure that these services continue to be improved for its customers in Papua New Guinea (PNG) and the pacific nations where BSP operates in. BSP Group Chief Executive Officer (CEO) Mr. Mark Robinson when opening the bank's Annual General Meeting in Port Moresby city this morning. He stated that this is reflected in the improvements made to the banking system with innovative technologies, like the implementation of the new Core Banking System in 2023, improved operational efficiency at its branches which saw the reductions of long queues at the branches, along with improved data on customer needs and expectations. Mr. Robinson said BSP is not only investing in technologies, but also in human resource development to continue to improve on its customer services. “We established the BSP academy in Papua New Guinea, the academy provides structured skills development. Our first cohort graduated from the academy in April with two more cohorts currently progressing through the academy’s seven modules,” said Mr. Robinson. “This investment in our people across the pacific will play a critical role in the delivery of our organization’s strategies.” BSP’s investments in its people, improvements to its services and community initiatives also extends to the pacific nations it operates in said the Group CEO. Meanwhile, Mr. Robinson also mentioned that 2023 was a strong year for BSP having performing exceptionally well in light of challenges as presented in the recent BSP first quarter report this year. In light of this, Mr. Robinson said he understands that there are challenges ahead, inflation being one of the main ones, but looks into the future with optimism especially with the major resource projects coming up and the benefits of the recently re- opened New Porgera Mine. “We're already experiencing the benefits of the Porgera Mine re- opening this year. When it becomes fully operational, it is expected to deliver K1billion, approximately 250 million US dollars in FX annually.” The Group CEO said with this outlook of things to come, BSP customers can expect their bank to continue to provide its services to every part of the country and the region. Mr. Robinson concluded by saying that BSP is all about its customers and will continue to improve on its customer services with more innovative solutions and technologies going forward.