With the current technical issues and delays to payments and services experienced by BSP customers recently, Bank South Pacific provided the latest update to customers and clients that they are meeting regularly with Banks of PNG to keep them informed of the progress in addressing these issues.
“BSP acknowledges that many of our customers have been inconvenienced with delays to their banking services, receiving payments and interruptions accessing account information and BSP is addressing our technical issues and improving our operations under our new Banking System”, said BSP Group CEO Mark Robinson.
“BSP would like to assure all clients and customers that their banking account records are secure.”
“We have made good progress clearing most of the backlog of the delayed domestic payments and BSP remains committed to processing all payrolls submitted this week, as per normal.”
At the same time BSP would like to thank all customers for cooperating with BSP by repaying their recently overdrawn accounts. BSP also wants to make it clear that they have not imposed any penalties or interest on these accounts.
While many of the changes to the new BSP Banking System are designed to optimise the efficiency of the banking processes, BSP stated they understand that some new features and changes have not been well communicated to customers.
All customers are urged to visit the BSP Website for the latest Customer Notices and Product information and customers can also call the dedicated 24/7 Customer Service Team via the BSP Customer Call Centre to access support.
“Our dedicated teams continue to work with our global vendor partners around the clock to address the technical issues and delays in processing payments, so our customers can obtain the service levels they deserve.”
All BSP 87 Branches, 320 ATMs, EFTPoS, Agency Banking, Mobile Banking and Internet Banking are available to serve all customers across PNG. BSP further sincerely apologised for the delays and inconvenience caused and thanked all customers for their patience and understanding.