NCSL currently is urging its 143,000 members to update their personal member details to ensure the Society correctly captures member details onto NCSL’s core banking system. The mandatory updating of member records came into effect on Thursday 2 June, 2022 following a series of communications sent through the mainstream and social media, registered employers, SMS and other online advertising platforms. NCSL CEO, Vari Lahui said ensuring accurate and correct member details on file is a very important part of securing member’s funds and ensuring that NCSL deals with the rightful owner of the account and not someone pretending to be a genuine NCSL member. “As a result, we have decided to make it mandatory on our system for specific and important personal details to be provided by a member before we can progress any transaction for this member,” the CEO said. “There have also been instances where someone pretended to be a genuine NCSL member and had intentionally provided incorrect information to defraud the Society. For this reason, NCSL began the process of updating the records of our genuine members to avoid any more potential fraud cases,” he continued. NCSL’s Team Leader Branch support, Mr. Raphael Leo reiterated the importance of updating details which helps the NCSL staff to immediately identify a genuine member and attend to their queries more swiftly and efficiently,” he said. Presently, members with incomplete details or records will see a pop-up message on the Member Online Portal as “Your transaction(s) will not be processed due to missing member details. Email datacleansing@ncsl.com.pg or call 313 2049 for assistance”. Members who are yet to update their details are required to complete the Member Data Update form and submit with a copy of a valid identification card to the Data Cleansing group email. For more information on this article, please contact Ms. Louise Mary Kodor – Media & Communications Officer on 313 2055 or email lkodor@ncsl.com.pg