Nasfund Contributors Savings and Loan hosted member conferences in Lae and Port Moresby recently. The Port Moresby conference was held on Wednesday the 10th of May at the Hilton Hotel.
Chairman Ian Tarutia, and Chief Executive Officer Vari Lahui as well as other senior managers addressed the participants, comprising of numerous business houses.
Following the conference in Port Moresby, Chairman Tarutia said the second quarter was very challenging due to the recent IT issues.
“This engagement was very important in that it gave employers an opportunity to speak directly with our team, especially during the Q&A session at the end of our presentations.”
“We were also able to discuss remedial actions currently underway to restore full services for our members, including the important Poro Card service.”
“We shared ncsl’s strong results for 2022, delivering an overall crediting rate of 6% to our members.”
“This is something we are very proud of.”
On Thursday the 11th of May, ncsl held conference in Lae where members were represented by their employers. The conference was hosted at the Lae International Hotel and was well attended. The ncsl team was led by CEO Vari Lahui, who presented updates on remedial action being taken by ncsl to address issues with the online portal, Poro Card system and USSD service.
The 2022 financial results were also shared on that day. The ncsl team paid a visit to Ramu Agri Industries Limited on Friday the 12thof May. Ramu Agri Industries Ltd, located in the Ramu Valley is part of the New Britain Palm Oil Group, the largest private sector employer in Papua New Guinea with over 24,000 employees.
At all engagements ncsl CEO Vari Lahui was pleased to report consistency in ncsl’s performance with a 5.7% average crediting rate paid to members over the past five years.
“Despite challenging economic conditions during the period, we maintained a strong performance record, providing consistent returns to our members.”
“We acknowledge that the last few months have been difficult for our members given IT challenges that have impacted our service offering.”
“We have improved our customer care services with the establishment of a call centre and are monitoring our official social media channels to improve customer experience for our members.”
During each engagement, members were assured that despite the system outage, member funds are safe with most services restored, with access to e-Banking Services back to normal and no impact to the Core Banking System.
Ncsl continues to grow from strength to strength and remains committed to supporting the aspirations of members, by delivering essential and affordable financial services.