The country’s consumer watchdog, the Independent Consumer and Competitions Commission (ICCC) is conducting a survey with the aim to establish the real basis of the numerous complaints by BSP customers against their bank, BSP Financial Group Limited, following the installation of its new banking system. ICCC Commissioner and Chief Executive Officer (CEO), Mr. Paulus Ain made mention that the Commission will be making certain recommendations pursuant to this survey. Mr. Ain said that in the past 10 weeks the ICCC has attended to numerous complaints coming in from all the four regions of the country, relating to the recent BSP Banking System upgrade. “Most BSP customers’ complaints were all relating to the system upgrade and the issues that followed afterwards.” The reason for the ICCC to conduct this survey into these complaints is because as the consumer watchdog under the ICCC Act, it will perform such functions where it considers appropriate to protect the interest of Papua New Guinea (PNG) consumers. The Commission is involved in a lot of investigative work and has high standards in the way it conducts its work and will be maintaining complainant confidentiality at all times. BSP customers are at liberty to participate in this survey, which can be found on ICCC Facebook and LinkedIn pages.