BSP customers experiencing challenges with the recently implemented Flexcube by the BSP Financial Group Limited, can now raise their complaints with the Central Bank or the Bank of Papua New Guinea (BPNG). According to the BPNG, there have been reports of some BSP customers experiencing challenges with the recently implemented core banking system by BSP. The Flexcube was designed to provide a greater range of digitally enabled services, provide enhanced benefit to its customers and reduce business risk. In view of this, the Central Bank has set up a Customer Complaints Help Desk to help resolve any issues relating to the implementation. The Bank said this help desk will receive complaints that have either not been addressed by BSP or where the customer considers BSP’s response to be inadequate; however, the complaints must be first reported to BSP. “If you are not satisfied with BSP’s response, or if you do not receive any response within 14 days, you can escalate your complaint to the customer complaints help desk at Central Bank.” To lodge a complaint, affected customers can send an email to complaints@bankpng.gov.pg or write to Customer Complaints Help Desk, P. O Box 121, Port Moresby, NCD, PNG. The Central Bank will review the complaint and contact the customer for further information if needed. The Bank will then work with BSP for an amicable resolution of the complaints. If the public would like to know more about the complaints desk, they can also contact the Central Bank on telephone 322 7200. The Central Bank’s Customer Complains Help Desk is a free service for customers who have exhausted BSP’s complaints process. However, the Bank stated that this is not a legal process and therefore doesn’t stop customers from seeking other remedies.