BSP issued a word of thanks to customers for your patience following technical issue impacted account balance availability, system connectivity and batch payments, which resulted in some customer payroll payments and other payments being delayed. The BSP Group CEO Mark Robinson said they are continuing to fine-tune its operations under the new Banking System and confirms KunduPei service is now online. “Cheque processing issues are being addressed and government payrolls, along with most other organizations’ payments have been processed and the remaining delayed payments will be prioritised for clearing.” “BSP acknowledges some customers have been let down by the level of customer service they received from BSP after the implementation of our new Banking System." "BSP is sorry our communication to customers has not always been as frequent as necessary.” The bank has further reassured customers and clients that banking account records are secure and correct and their technical teams are putting in place extra measures to minimise interruptions to customer banking services. Since the implementation of the new Banking System, the Mobile Banking network is operating normally, with an average of 357,000 transactions occurring each day over the past week. Furthermore, EFTPoS transactions have increased to an average of 140,000 per day in the past week, which is well above 120,000 daily average in March, under the old Banking System. ATM transaction volumes are largely unchanged at about 90,000 per day under the new Banking System. BSP advises that if customers are still experiencing issues with their accounts, or payments, and have any issues accessing BSP Internet, Mobile or other banking services to get in contact with their dedicated 24/7 Customer Service Team via the BSP Customer Call Centre to access support. The BSP Website also contains the latest Customer Notices and Product information.