The BSP Financial Group Limited (BSP) has admitted that the implementation of the new system has seen issues pop up, but customers have been assured that the BSP team will continue to work around the clock to fully address these technical issues faced this week.
“BSP would like to thank our customers for their patience and understanding while we address some technical issues that have impacted our service standards,” announced BSP Group CEO Mr. Mark Robinson.
“We understand that for some customers, your recent banking experience during the implementation of BSP’s new Banking System has not been as smooth as we had hoped.”
This week alone the interruptions to BSP banking services include delays in processing transactions that has impacted payments and available balances, longer than usual wait times due to longer processing times in the branches and while contacting Customer Call Centre, and intermittent availability of the BSP Internet Banking service.
“Our dedicated teams are working with our global vendor partners around the clock to address these issues and obtain the service levels you deserve.”
“Our 87 Branches, 320 ATMs, EFTPoS, Agency Banking, Mobile Banking and Internet Banking are available to serve you across PNG.”
“We apologise for the inconveniences caused and thank you for your patience and understanding.”