BSP Financial Group has enhanced its reconciliation system through a partnership with SmartStream Technologies, bringing faster, more accurate transaction processing to its over two million customers across Papua New Guinea and the Pacific. The upgrade is a major step in BSP’s digital transformation, streamlining workflows, improving financial oversight, and reducing dispute resolution times. The new system includes SmartStream’s Affinity module — an AI-driven tool that uses observational learning to automate and optimise decision-making. BSP Group Chief Operating Officer, Nuni Kulu, said the deployment reinforces the bank’s commitment to adopting advanced technologies to drive innovation and efficiency. “With over two million customers across PNG and the Pacific, BSP is focused on future-proofing our operations and delivering exceptional service." "The integration of advanced matching, AI-driven insights, and automated exception management has significantly improved our reconciliation processes." "This not only strengthens our risk and compliance frameworks but also reduces manual workloads, enabling our staff to focus on higher-value strategic tasks." She noted that the upgraded system is opening new doors for staff development and enabling greater operational scalability. SmartStream’s APAC Regional Director, Radha Pillay, praised BSP’s commitment to innovation and operational excellence. “We are delighted to support BSP on its innovative journey." "Their strategic commitment to automation and operational control positions them as the leader in the Pacific banking sector." "We look forward to helping BSP further optimise their systems and services.” As part of the upgrade, BSP has implemented SmartStream’s Affinity module, an AI-driven tool that leverages observational learning to enhance automation and enable intelligent, data-based decision-making.