Nasfund Contributors Savings and Loan Society (ncsl) members find ncsl’s online and e-services to be very helpful, especially during the times such as COVID-19.
Many have testified the services were very convenient as members were not required to visit the branch for queries and they were able to manage their loans and savings easily using the various electronic channels.
A member, Ms. Genesis Ketan said the online portal was so convenient, she was able to access her ncsl accounts from anywhere.
“I now use the online portal all the time as it is so convenient that I can check my account information from my laptop or phone from the comfort of my office or home” she said.
“Even when your teams were working in shifts during COVID-19, turnaround time and response time was exceptional. Such convenience and accessibility was aided a lot by your online services, thank you ncsl,” Ms. Ketan added.
Another member, Ishamel Hinae said the services were very impressive, providing flexibility for him to use his phone and laptop to access his banking needs.
He shared that he was able to check his balance, apply for loans, acquire his statement and access other service without visiting the branch.
ncsl CEO Mr. Vari Lahui said the services which included SMS alerts, SMS Banking, Biometric Identification System, Member portal and new member registration via the website, played a significant role in the Society’s business continuity during the second and third wave of COVID-19.
“COVID-19 was a big challenge for us. We were reduced to a skeleton staff at the peak however that did not affect our service delivery. Our services channeled through the electronic platforms enabled our members to access services during that time,” the CEO said.
Members who wish to access online services or e-services can utilize the website to self-register.
ncsl will continue to review these service delivery channels to ensure that they remain efficient and deliver on the expectations of our valued members.